Our customer service team is happy to assist you at any time after the machine has been installed. You can reach them via telephone and e-mail hotline or our service technicians can answer your questions remotely or on site.
In order to ensure a long service life, we service and calibrate your machine at regular intervals. If new products are added or existing ones are taken out of operation, we will be happy to extend or modify your WILCO testing machine.
Our customer service team is looking forward to your enquiries and you can reach our service desk at service[at]wilco.com or via our service hotline +41 56 618 43 99. Your machine availability is our top priority. Contact us, we will be happy to help.
Hotline
Our friendly and committed Customer Service Team is available to answer your questions.
We support you with a range of services to ensure your machine`s performance stays in a good operational condition. Contact us by phone at +41 56 618 43 99 and please have your serial number ready.
Field Service activities
Our Field Service Team provides qualified on-site support or training to maximize the performance as well as the reliability of your machine. We offer a wide range of on-site services such as calibration services, maintenance activities, extensions- upgrades or retrofits.
Maintenance and Calibration
To ensure that your machine has a high reliability we provide annual maintenance packages which are also available as a maintenance contract.
We have field service technicians located throughout the USA and Europe which allows us to guarantee short reaction times and high availability. Other areas are covered by our local agency technicians.
Calibration at WILCO
Calibration is part of the validation which gives you the confidence that every sensor remains in a specified range and is not faulty.
Our team of experienced engineers calibrates your pressure and force sensors as well as flowmeters. If the values are outside the defined range, we make the appropriate adjustments. You will receive an corresponding calibration certificate from us. We recommend an annual recalibration.
Retrofit and Upgrades
Make sure that your machine keeps pace with technological progress. Today's technology allows machines to communicate with each other, which optimizes production conditions and helps prevent downtime.
We upgrade or retrofit your machine to meet your needs and current legal requirements.
Health and safety have also changed a lot in recent years. If older machines no longer comply with the latest safety standards, we will work with you to find the optimum solution.
We ensure that your production runs smoothly for decades and that you achieve higher efficiency, lower operating costs, higher productivity and better product quality.
Change Parts - Recipe Evaluation
If you want to test a new product on your machine, we are your first contact.
We support you in the realization of your project. Send us a technical drawing of the new product and the number of products you want to test per hour. In addition, we need the desired leak size to be detected and the serial number of the existing machine. On the basis of this information we investigate whether your current setup can test the new products or which adjustments are necessary.
After we have supplied you with the new change parts, our field service technicians will support you during installation and recipe evaluation directly on your machine. The result is a machine that you will be using for many years to come.
Remote maintenance
We connect directly to your machine via remote service, if your privacy policy permits. In this way, we can give you the necessary instructions quickly and easily or put your machine back into operation.
Spare and Replacement
Do you need replacement parts for your machine? We supply the required mechanical, electrical and pneumatic components.
Numerous standard parts are available from stock and can be delivered to you immediately. Your machine is thus kept in operation and your downtimes are reduced.
In order to be able to process your inquiry as quickly as possible, we need the machine serial number and an article number of the required component. You will find these in our technical drawings or on the components themselves. If you do not have this information to hand, we will be pleased to provide you with the technical drawings of your machine. With this information we can process your inquiry faster and you will soon have the required component at your premises.
